SHIPPING & RETURNS

Thank you for shopping with us, we hope you love your products. If for any reason, you are not entirely satisfied with your purchase, we're here to help.

Returns
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be:

- Unused and in the same condition that you received it.
- Your item must be in the original packaging.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

 

Sealed products which have been opened, e.g. beauty products and hygiene related products are not suitable to be returned unless faulty. 

 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, get in touch - info@joannaspriggs.com